ALPS N BANKS

Privacy Policy

Introduction and Acceptance of Agreement

  • Thank you for choosing Alps N Banks. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with Privacy Policy before you book any tour or holiday or any service or make any transaction with Alps N Banks. Once you book any tour or service with Alps N Banks, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the
  • ‘Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by Alps N Banks..
  • Alps N Banks has the final authority on the interpretation of these ‘Terms and Conditions’.
  • Alps N Banks reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the

‘Terms and Conditions’.

  • Under any unprecedented force majeure situation or any changes in Government policy, Alps N Banks reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.
  • Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.
  • These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between Alps N Banks and you.
  • There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

Description

  • These ‘Terms and Conditions’ be called Alps N Banks Terms and
  • These ‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.
  • Alps N Banks will be hereinafter referred as ‘the Company’, ‘the

organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’,

‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.

Booking

  • Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website
  • Any guest who enquires about or purchases any product offered by Alps N Banks through its website, branch/sales office or call centre agrees to enter into a contract with Alps N Banks. A contract is said to have been executed by both the parties i.e. Alps N Banks and the guest. Once a

contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Alps N Banks’s website/ travel planner/ brochure/ booking form.

  • When a guest books the service offered by Alps N Banks, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the

‘Terms and Conditions’ mentioned on Alps N Banks website/ travel planner/ brochure / booking form.

  • In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding and accepting all the Alps N Banks ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure / booking form.
  • A guest must be eighteen (18) years or above to make a booking with Alps N Banks.
  • A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.
  • Alps N Banks reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

Communication with the Guest:

  • Any communication by Alps N Banks will be made through e-mail, WhatsApp, sms, calls etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked Alps N Banks is not a mobile network operator and does not guarantee the delivery of sms-text messages/ WhatsApp messages/ email. The guest will indemnify Alps N Banks for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.

Physical and Mental Fitness:

  • When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest/s to maintain their health throughout the tour and carry any required

medication with a doctor’s prescription. Alps N Banks reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel, or if their medical condition is causing inconvenience to fellow travellers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for individuals, it is recommended that guests consult with their doctors before booking the tour. Guests with pre-existing medical conditions, must consult their doctors before booking any tour, especially high-altitude destination tours, to ensure a safe and enjoyable experience.

Travel During Pregnancy:

  • Alps N Banks does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guest should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Tour Price, Tour Registration, Payment

  • To book any tour/ package/ service, guest must make the payment to Veena World by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of ‘Alps N Banks’ only. We support ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with Kindly note, outstation cheque is not accepted.
  • When booking your trip with us, please adhere to the following payment schedule:
  • At the time of booking, each traveler must pay INR 25,000 & INR 45,000(with London Pakcage)
  • Visa fees, approximately INR 7,500, are to be paid directly at the VFS Embassy during the visa processing.
  • To confirm your trip, the remaining balance of INR 50,000 per head must be paid in full 30 days before departure.
  • In case of payments made using Credit Card, Debit Card and Online Transfer, convenience charge of 8% shall be levied and will be paid extra by the guest.

Exclusions:

For Schengen Tourist Visa:

Cost: INR 12,500 per head

Includes: Appointment Charges, Embassy Fee, Travel Insurance (up to age 59 yrs), and Agent Fees

Excludes: SMS, Courier, Premium Lounge Services

For London Visa:

Cost: INR 15,900 per head

Other Exclusions:

International Airfare

Taxes: 5% TCS and 5% GST apply Tips: EUR 3 per head per day Optional Tours (Price in Euros):

Disneyland, Paris: €100

Lake Lucerne Cruises: €30 Mt. Jungfrau: €220

Swarovski Crystal Worlds, Wattens: €25 Gondola Ride, Venice: €25

Total Optional Tours Cost: €400

Important Note:

Payment for optional tours is to be made in Euros on the first day of the trip. These exclusions should be taken into account while planning your trip.

Inclusions:

Accommodation: Enjoy comfortable stays in 4-Star Hotels for the duration of the tour, including 13 Nights across various cities in Europe and 2 Nights in 3-star hotels in London.

HotelCity Tax: The city taxes for hotel accommodation are included in the package.

Meals: Indulge in hearty meals with All Continental Breakfasts and All Indian Dinners provided throughout the tour. Additionally, enjoy 10 Packed Lunches in Paris & Switzerland, with Jain options available.

Transfers: Benefit from hassle-free Internal Transfers & Airport Transfers, including transfers from Paris (CDG) Airport thrice daily at fixed timings, with a convenient 10 am drop-off at Rome (FCO) airport. Airport transfers in London (LHR) are also included.

Sightseeing: Explore iconic attractions as per the itinerary, with tickets provided for experiences like the Venice Canal Ferry Ride, Vaduz Tram, Mt Titlis RotAir Cable Car, Amsterdam Canal Cruise, Seine River Cruise Paris, Eiffel Tower level 2, and Tulip Garden (available in March and April). Enjoy sightseeing in London with visits to Madame Tussauds, London Eye, Swaminarayan Temple, and photo stops at Buckingham Palace, Tower Bridge, Houses of Parliament, Big Ben, Trafalgar Square, and Piccadilly Circus.

Indian TourManager: Benefit from the expertise and assistance of an Indian Tour Manager throughout the tour duration.

Additional: Flight from London to Paris is included for seamless travel between destinations.

Credit Card EMI:

  • Credit card holders can avail Equated Monthly Instalments (EMI) facility through their bank, for their tour payment.
  • Bank is at its sole discretion in providing this EMI facility to their user and Alps N Bank has no role to play in the approval, extension, pricing, modification, pre-closure, closure or any matter incidental thereto pertaining to the Credit Card EMI facility of the guest.
  • Alps N Banks shall not be held liable for any dispute arising out of or in connection with such Credit Card EMI facility between the guest and the
  • In case of tour cancellation, Alps N Banks will charge cancellation charges as per the Cancellation Policy and shall process the refund, if

Documentation

  1. Documents Required for Booking a Tour:
    • A guest must have a valid photo ID Proof for booking a domestic tour and a valid passport for booking an international As per the circular issued under RBI regulations, submission of PAN for domestic as well as international tours is mandatory. A guest must also submit all the documents as per the rules and guidelines issued by the respective visa consulate/embassy.
    • It shall be the sole responsibility of the guest to hold valid travel documents and statutory clearances such as passports, visas, confirmed

air tickets, insurance, any medical or legal certificates etc. to travel on the tour.

  • If the guest does not possess the documents stated by the authorities or fail to submit within stipulated time, then the booking will be cancelled and cancellation charges will be applied.

Passport:

  • For travelling abroad, all guests including children and infants must be in possession of a machine-readable passport valid for minimum of 180 days from their tour return date, along with the applicable visas. Guest must check all the details of their passport for accuracy like name/ address/ validity/ expiry date/ blank pages for visas etc. Guests booking Europe tour should ensure that the passport validity is for a maximum of 10 years. Old passports with 20 years’ validity and handwritten passports are not accepted. Guest should ensure that the passports are well maintained, its pages are serially numbered and not damaged/ tampered/ scribbled/ stapled/ torn etc.
  • If any passport related issue leads to tour cancellation, then the guest is liable to pay applicable cancellation For few tours, Alps N Banks as a facilitator collects guest’s passport and submits to various private entities or consulates or embassy. Alps N Banks does not hold responsibility and is not liable to pay compensation/ refund/ claim if the passport gets lost or damaged during this process as it does not have direct /indirect control on these authorities and their operations.

Visa (International Tours):

  • A visa is a mandatory authorization issued by the consulate that permits the guest/s to enter their country for a limited period of stay. Guest/s must ensure that they possess valid visas for joining the tour. Alps N Banks is a visa facilitator, who assists guest/s for preparing visa documents, submitting them & collecting the passports from the consulate on their behalf wherever applicable. Few consulates send the passport directly to the guest’s residence.
  • During the visa process, the consulate may contact guest/s for more details or call for personal interview, irrespective of all relevant

documents being submitted. Guests must ensure that correct address and contact details are filled on the visa application form. The decision to issue visa is at the sole discretion of the respective consulate and Alps N Banks does not have any control on the decision of the consulate and cannot raise any objection to it either. Guest cannot take any legal action against Alps N Banks on such rejection of visas.

  • Once the passport is received by the guest from the consulate, guest must verify the visa copy/ stamp for any error or discrepancy in the name, gender, passport number, type of entry, validity, date of entry/ exit, duration of stay (as per the tour itinerary) etc. Any discrepancy

must be intimated immediately to Alps N Banks’s Travel Advisor. We will try our level best to get it corrected from consulate, however the company cannot guarantee the in-time corrective action and will not be responsible for any consequences arising due to the same.

  • For Schengen visa of Europe tours, full payment of the tour price is to be made before processing the visa application. In case of part payment, sufficient bank balance equivalent to the total tour price must be maintained at least for six months by the guest/s in their bank account.
  • For certain countries, if the valid visa is on the old passport, then the guest has to carry both, the old as well as the new passport on tour. For certain countries guests are required to transfer the valid visa on the old passport to their new passport from respective Guests should get it transferred before the tour departure and bear the cost if any. Guests should keep themselves updated about the prevailing rules of the respective country/ consulate/ embassy.
  • It is the responsibility of the guest to submit all documents required for the application of the visa well in advance to Alps N Banks. Guests must take a note that even if they have booked or submitted their visa documents sufficiently well in advance, few consulates have restrictions on how early a visa can be applied/ processed before the tour departure date. Due to the high demand at the consulates or embassies, visa processing time may be longer than expected. Sometimes even if we submit the documents well in advance, visas may get delayed and may not be received before the departure of the tour, in such case if guest cannot join the tour, then cancellation charges as per Cancellation Policy will apply.
  • Guests serving for the nation in high security institutions/ corporations like Bhabha Atomic Research Centre (BARC) or Defence/ Armed forces or Chemical/ Nuclear Industries, should book their tour early and apply for the visa well in advance as it is likely to take longer than usual visa processing time at the consulates. The requirement of their visa documents is somewhat different than a regular guest. Alps N Banks as a facilitator, shall not be responsible for any consequences or not liable for any refund to the guest if their visa is delayed or not granted.
  • If guest has any dispute with the consulate/ embassy and decides to legally challenge the authority, Alps N Banks will not be a party to it and will be unable to represent anything in that matter.
  • Any hike in visa fee/ VFS charge / service charge in between the tour launch and visa application date, must be borne by the guest.
  • Due to any reason whatsoever, sometimes we may need to apply for an additional visa other than the visa(s) which are already included in the tour price. In such case guests will have to bear the additional visa cost.

Travel Insurance:

  • All the guests travelling within India or overseas must possess Travel Insurance. For international tours, overseas travel insurance is included in the tour price for the guests below 59 years of age. Guests above 59 years of age will have to pay the difference in insurance premium. This insurance has a limited cover which includes loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation to a certain extent. Few adventure activities which are part of the tour itinerary may or may not be covered in the insurance policy.
  • Insurance copy is sent to the guests on their registered email ID before the tour departure and guests should verify all their personal details on the same and also be aware of the coverage under policy. It is mandatory for guests to carry their insurance copy on tour and present the same to the authorities when asked for. Overseas travel insurance does not cover any pre-existing disease/s. Guests who wish to upgrade their travel insurance for more/higher coverage, can do so by paying an additional premium. Contact Alps N Banks Travel Advisor for the same.
  • Any guest taking pre or post tour extension should extend the existing insurance policy by paying the required additional premium In

case of Non-Resident Indians (NRIs) or foreign nationals, insurance will have to be obtained by the individuals on their own before joining the tour.

  • In case of any incident leading to insurance claim, it is mandatory for the guest to intimate the Insurance Company and Alps N Banks within 24
  • Overseas travel insurance policy is at the sole discretion of the respective insurance Alps N Banks is just a facilitator who does not have any control over their operations or the claim process. Guests will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company and Alps N Banks is not responsible for the same. Any dispute arising about adequacy of settlement amount or rejection of claim should be directly dealt with the Insurance Company by the guests.
  • Guests travelling to international destinations under Customized Holidays or Corporate Tours (MICE) will have to purchase their travel insurance separately on their own either through Alps N Banks or any of their resources.
  • Foreign nationals or NRI guests arriving in India on an Inbound Tour or any Group Tour, need to purchase their travel insurance separately on their own before starting the journey.

Tour Itinerary

  • Alps N Banks tries its level best to operate the tour as per the original tour itinerary. The itinerary given at the time of booking or mentioned on the website/ brochure/ leaflet is based on the information available at that time and is subject to change depending on various factors such as state or country regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.
  • Alps N Banks reserves the right to change/ alter/ amend the itinerary before the tour departure or while on The information about the same will be conveyed to the guests via email/ sms/ call or by the Tour Manager while on tour.
  • Changes in the original tour itinerary can be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic

problems, cancellation or re-routing or overbooking of flights/ cruises/ railways, overbooking or closure of hotel, closure of entry of a sightseeing attraction etc. This unforeseen situation may attract additional charges which have to be borne by the guest.

  • For the betterment of the itinerary, Alps N Banks reserves the right to add/ delete/ exchange the sightseeing attractions or any other In this case if the additional new sightseeing or service requires extra charge then it will have to be paid by the guest.
  • In a few tour itineraries certain sightseeing attractions/destinations are planned on specific dates/days, for e.g. full moon day, independence day, republic day etc. Due to any unavoidable reason or political movement, if we are unable to visit these sightseeing attractions or destinations then we will try to visit the same on an alternate day. In case a visit is not possible at all, we will try to arrange an alternate sightseeing or refund the entry fee for the same.
  • Guest may note that changes in the itinerary are due to various factors beyond our control, Alps N Banks shall not be liable to pay any compensation/ damages on account of the same.

Joining and Leaving Guest (J/L) (Ex Destination Guest)

  • Joining and Leaving (J/L) or Ex destination guest is a traveller who books Alps N Banks group tour without availing the services of visa, insurance and main sector air ticket to reach the first destination of the tour on day one and leaves the tour on last day from the last place of sightseeing/ restaurant/ hotel/ airport to reach his/her hometown. These guests will have to make the J/L or Ex destination tour payment in INR/ USD/ EURO or in the designated currency of the respective tour either at any of the Alps N Banks head office or directly by electronic
  • J/L or Ex destination guest should carry valid air ticket/s, passport/s, valid visa/s and insurance for the To and fro airport transfers if any, should be arranged by the guest/s at their own cost.
  • Guests should verify with Alps N Banks Travel Advisor about the tour particulars such as day, date, time, place, flight schedule and make their flight bookings accordingly to join/leave the scheduled group tour. Guests should purchase refundable air ticket/s, so that in case of any

change in the date of the scheduled tour, guests can pay date change charge to the airline to modify their air tickets accordingly. In case guest purchases non-refundable ticket and there is a change of date in scheduled tour, guests shall have to purchase new ticket to join the tour at their own cost. Alps N Banks shall not be liable for any loss/ cancellation arising due to this.

  • It is mandatory for the guests to share copy of their valid air ticket, visa and insurance with their Travel Advisor at Alps N Banks before the

tour. Guest should also share their local contact details and be aware of the reporting place, name of the Tour Manager and his/her active local contact number.

  • Any additional service like pre/ post accommodation, transfers, sightseeing, meals will attract additional charges and such payments must be settled immediately or 45 days prior to the tour departure.
  • Due to any unavoidable circumstances or force majeure or airline operational changes, we may have to alter tour sightseeing schedules of first or last day. In that case J/L or Ex destination guest may miss the sightseeing or any on-tour Alps N Banks will neither be liable for any refund of missed sightseeing/ service, nor any compensation for such consequences.
  • J/L or Ex destination guests will have to reach the scheduled reporting place e. airport/ hotel/ sightseeing at their own cost as advised by the Travel Advisor/ Tour Manager. In case guest is not able to join the tour at the pre-decided reporting place, group will proceed as per the itinerary and guest will have to join them wherever possible and bear the expenses for the same.
  • When guests book individual air ticket with Alps N Banks, they must ensure that they do not hold any other air ticket with same or different airline for the same date, as it may lead to the auto cancellation of the air ticket and guest will have to bear the consequences arising due to the
  • Alps N Banks provides information about baggage allowance to the booked guests prior to the departure of the tour. Guests should also check and adhere to the baggage allowance and conditions of the airline/s they are travelling Any excess baggage charge should be borne by the guests.
  • Guest are advised to travel light, pack their own belongings and use stroller bags as they have to carry it on their own.

Baggage and Belongings

  • Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times. Guests should not leave their belongings like mobile, camera, laptop, jewellery, gadgets, passports, visa, tickets, currency, purses, bags etc. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. Guests are hereby made aware that they are solely responsible for their personal baggage and all kinds of belongings. Alps N Banks or its representative/s are not responsible for any loss/ theft/ damage/ accident of such personal belongings on tour, during flight journey, coach travel, hotel stay or at sightseeing places for whatsoever may be the reason.
  • In case of any loss/ theft/ damage/ accident, it is the sole responsibility of the guest to file a complaint with the concerned local authorities like police, private bodies, airline office etc. and keep a follow up of the same with them.
  • Any claim regarding loss/ theft/ damage/ accident/ negligence, with any associate like airline/ hotel/ coach company/ sightseeing places etc. should be directly addressed with the respective associate or insurance company (if applicable). Alps N Banks is not liable to pay any compensation to the guest for any dispute arising about the adequacy of settlement amount or rejection of the claim by the associate or the insurance company.
  • Customs, immigration and airlines restrict the carriage of certain items/ articles/ objects during travel. Also, there is a restriction on the amount of currency a traveller is allowed to carry. All guests should be aware of this and will ensure that they abide by the same. If guests are carrying any restricted object or excess money or misplace their passports, then they can be detained or a flight can be missed and/ or the tour may have to be curtailed. Alps N Banks will not be responsible for any losses or additional expenses arising due to the same.

Coach Travel Rules:

  • Coaches operate for 11 hours daily, including sightseeing and dining time. Punctuality is key.
  • No eating on the bus to maintain
  • Restroom breaks provided every 5 to 2 hours at public facilities.
  • Avoid communication with drivers; address concerns through the tour
  • Each passenger allowed one large luggage piece; extras stored under
  • Fixed routes and extra charges for optional tours or Disneyland
  • Seat selection encouraged; damages incur
  • Daily tips of 3 euros per person for the coach driver are

Cancellation Policy:

  • Non-refundable booking amounts, except in the case of visa
  • Flight bookings follow airline
  • No refunds within 25 days of trip

Hotel Accommodations:

  • 4-star hotels outside city centers, with easy access to public
  • No food waste; penalties
  • European hotels lack fans but have air controllers for temperature
  • Continental breakfast provided; no
  • Carry personal toiletries; misuse incurs
  • Safety reminders for personal

Essential Packing List:

  • Water bottle, jacket, snacks, passport, power adapter, cash, sim card, power bank, headphones, neck pillow, sunglasses, toiletries, rain gear, and essential documents.

Meals:

  • Breakfast: Enjoy continental breakfast daily, featuring a wide variety of European delights to kickstart your day.
  • Dinner: Indulge in delicious Indian cuisine every evening, offering familiar flavors and comforting meals after a day of exploration.
  • Packed Lunches: Conveniently provided for 7 & 10 days of your journey, including Paris and Swiss These packed lunches ensure you stay energized during your excursions.
  • Jain Options: Special Jain meal options available upon request, catering to dietary preferences and ensuring a satisfying dining experience for all

Tour Manager:

  • Alps N Banks Tour Managers are very popular among the tourists on Europe tours. These Tour Managers accompany the guests on group tour from the first day to the last day of the tour as mentioned in the itinerary. To make the tour most enjoyable, guests are advised to follow the instructions given by the Tour Manager regarding tour schedule, safety precautions, clothing, things to carry, meals, sightseeing

information, local etiquette, do’s and don’ts etc. Tour Manager is not responsible for any instructions ignored/ overruled by the guest/s and its consequences.

  • Guests are requested to treat the Tour Managers respectfully as they are doing their level best to accomplish the tour with great success. Any on- tour service issue/ complaint should be immediately brought to the notice of the Tour Manager by the guests so that a solution can be obtained and the issue can be resolved.
  • Though the Tour Managers are at the service of the guests on tour, they are not responsible for any theft/ loss/ damage to guest’s personal

belongings and any injury or accident caused to the guest. Since the Tour Manager has to manage the entire group and complete the tour program as per the itinerary, s/he will not be able to accompany the guest/s personally or stay back with them in case of emergency.

However, s/he will guide the guest/s for further process or for lodging the complaint with local authorities. Any expense incurred due to the same will be borne by the guest/s.

  • If guest’s personal belonging is lost and found after departing from that destination, then the guest will have to make arrangements to bring it back via courier service and bear the expenses for the same. Alps N Banks or it’s Tour managers are not responsible to get back the lost & found item from any destination.
  • For smooth operation and clarity of instructions, along with verbal communication, Alps N Banks Tour Manager will create a WhatsApp group of its guests on the second day of the tour (In rare cases due to unavailability of internet this may not be possible). This group would be created solely for sharing tour related instructions and next day’s tour program. In case any guest has an objection of being a part of this WhatsApp group, then s/he should intimate the Tour Manager immediately for necessary action.
  • On group tours the language of communication is Marathi, Hindi, Gujarati and English. In case any guest is unfamiliar with these two languages, Tour Managers will do their level best to make the guest/s comfortable and understand the tour program.
  • Alps N Banks’s Tour Managers shall not be responsible for and extend any assistance to alter or amend the following:
  • Itinerary and its inclusions in normal conditions, as they are pre-decided by Veena World.
  • Flight seat allotment, as it is at the discretion of the
  • Coach seat allotment, as it is assigned as per the booking date
  • Room allotment, as it is at the discretion of the
  • Any missed sightseeing, if timings are not adhered to by the guest/s.
  • The Tour Managers are under the contractual obligation of Alps N Banks and accordingly are required to provide highest quality of services on Tour. However, Alps N Banks shall only be liable for the act of Tour Managers which are related to the Alps N Banks tours and Alps N Banks shall not be responsible for any act done by him/her at their personal

level. Guest are advised to refrain themselves from engaging in any kind of monetary or otherwise transactions with Tour Mangers in their personal capacity.

Guest(s) Responsibility

  • Guest details on their booking form are very important as all further arrangements of tour are dependent on the Any mistake can lead to a substantial loss to the guests, hence they are hereby informed to verify and reconfirm the details on their booking form. If the guest has booked the tour/package through Alps N Banks’s office, they must authenticate the booking form and ensure that they have received a confirmation call and an auto generated SMS from Alps N Banks’s corporate office immediately after the booking.
  • Accuracy and authenticity of the information provided by the guest:
  • When guest/s submit any information to Alps N Banks, at the time of enquiry, registration, booking or while processing the visa or insurance, s/he must ensure that all the information provided by them such as tour date, name, age, birth-date, address, details of Aadhar/ PAN/ passport and required financial information by visa consulate is accurate, true, current and complete in all respects.
  • Alps N Banks will rely on the information provided by the guest and will proceed with all tour formalities on the basis of the same. If guest finds any incorrect detail on their booking form, s/he should inform the Travel Advisor and get it corrected immediately within 24 hours after the
  • Incorrect information may lead to amendments or cancellation of the tour, the cost incurred for the amendment and/or loss due to cancellation will have to be borne by the guest. Alps N Banks will not in any way be liable for the same. In case of any change in the registered contact details, guest/s should immediately get it updated through their Travel Advisor to avoid missing on any important information.
  • For any tour, guests need to submit their valid documents for processing the booking and collect the necessary documents from Alps N Banks before the tour, in both these cases guest should observe the timelines

to avoid any future issues in the booking/joining the tour. Timelines are shared periodically on guest’s registered contact details.

  • While on tour guest/s should carry original documents like Aadhar card, PAN card, passport with valid visa/s, air ticket, insurance copy, NOC if needed in case of minors/children, vaccination certificate, health report (if mandatory) or any other personal/ legal document required at the immigration. Guests are also advised to keep photocopies of the important documents with them and also at their homes in case of
  • Guests should select a group tour or a customized holiday, according to their likes and interests to make the most of their For a group tour the itinerary/ accommodation/ services etc. are pre-set, however while booking individual customized holiday, guest should ensure that they have selected the services to suit their expectations and confirm the booking. Customized Holidays do not have Tour Manager services available at destination, however all arrangements will be taken care of as per the itinerary through the local associates and Alps N Banks will virtually assist the guest/s for a smooth holiday. Guests are required to be in touch with Alps N Banks’s guest relation representative. If guests wish to have tour manager services on their Customized Holiday (FIT) package, they can do so at an additional cost, subject to availability of a Tour Manager.
  • When guests book the ‘group tour’ they are expected to conduct themselves in a manner that is appropriate for group travel. Any abusive/ aggressive/ harmful behaviour towards co-travellers/ Travel Advisor/ Tour Manager/ representative of the associates will compel us to cancel the booking or discontinue the guest from the Company reserves the right to cancel or terminate such guest from the tour and will not be liable for any refund, compensation or consequences.
  • As per the immigration/ customs/ government/ community laws, guests are not allowed to possess or carry any illegal or restricted items such as narcotic drugs, weapons, ammunition, explosives and if found, it will lead to discontinuation of the tour and guest may have to face legal action whatsoever it may be according to the law of the land.
  • Guests should follow Tour Manager’s instructions and maintain punctuality. Any missed sightseeing or service due to any delay on

guest’s part will be the sole responsibility of the guest and any expense or loss incurred due to the same, will have to be borne by the guests.

  • While on tour it is everyone’s responsibility to take care of private as well as public property, any expense or penalty incurred due to the damage caused by the guest/s (knowingly or unknowingly) to the hotel property/ aircraft/ train/ cruise/ coach/ sightseeing attraction , will have to be borne by the guest/s and is to be settled immediately.
  • Any inconvenience faced by the guest/s on tour should be immediately brought to the notice of the Tour Manager so that a solution can be sought from the concerned officials wherever possible.
  • If the guest/s do not wish to or not allowed to visit a country or part of a country intended to be visited because of any law, condition or requirement of any governmental authority then these guests are solely responsible for any missed visit, loss, damage, costs incurred etc. and Alps N Banks will not be liable for any refund, compensation or
  • As lawful consideration for the agreement with Alps N Banks to participate in the tour, you agree that you will not make any claim against Alps N Banks, its group companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage however caused.
  • We suggest every guest to get insured before joining the tour. In case of any accident or incident leading to insurance claim, guest will have to directly communicate with the insurance company and provide necessary documents asked for the claim settlement. Any grant or rejection of the claim will be solely the decision of the insurance company and Alps N Banks will not be responsible for the same. Any dispute arising about adequacy of settlement amount or rejection of claim should be directly dealt with the insurance company by the
  • Airlines, cruises, trains are imposing stricter baggage policies with restrictions on size and weight, hence guests are advised to travel light with small bags which are easy to carry on their Guest/s shall pay the porter charge or tip directly if any such service is availed by the guest/s at the train stations, airports, cruise terminals, immigration points, hotels or at any other place.
  • Any friends, relatives or colleagues visiting guests on tour are not allowed to utilize any service unless they have taken prior permission

and paid for the same in advance. Such admission or permission will be subject to availability.

  • This agreement though entered on your behalf, also binds the heirs, assigns and legal representatives.
  • Money to carry along: Alps N Banks generally includes all services and maximum sightseeing as per the tour itinerary, however guests should carry money for their personal expenses, shopping, optional sightseeing, local delicacies, beverages, additional facilities offered by the hotel/ resorts etc. and also for any emergency due to medical reason or unforeseen/ force majeure situations.
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